Essays about: "TQM tools"

Showing result 11 - 11 of 11 essays containing the words TQM tools.

  1. 11. Measuring Customer Satisfaction in a Service Company combining approaches for Quality Service Improvement

    University essay from Institutionen för teknik och design

    Author : Javier Santamaria; Marco Gonzalez; [2008]
    Keywords : Quality Service; Quality Improvement; Customer Satisfaction Measurement; SERVQUAL; CSM; QFD; CSM; QFD; Servicekvalitet; Kvalitetsförbättring; konsumenttillfredställelse mätningar; SERVQUAL; Calidad del Servicio; Mejora de la Calidad; Medida de la Satisfacción del cliente; SERVQUAL; CSM; QFD;

    Abstract : This Thesis is about improvement Quality Service from the perspective of the customer satisfaction. This is motivated in a service company that has some problems measuring customer satisfaction in a quality of service. READ MORE