Essays about: "TQM tools"
Showing result 11 - 11 of 11 essays containing the words TQM tools.
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11. Measuring Customer Satisfaction in a Service Company combining approaches for Quality Service Improvement
University essay from Institutionen för teknik och designAbstract : This Thesis is about improvement Quality Service from the perspective of the customer satisfaction. This is motivated in a service company that has some problems measuring customer satisfaction in a quality of service. READ MORE