Essays about: "call center agent"
Found 4 essays containing the words call center agent.
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1. A Trade-based Inference Algorithm for Counterfactual Performance Estimation
University essay from KTH/Matematisk statistikAbstract : A methodology for increasing the success rate in debt collection by matching individual call center agents with optimal debtors is developed. This methodology, called the trade algorithm, consists of the following steps. The trade algorithm first identifies groups of debtors for which agent performance varies. READ MORE
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2. Webbokning i TeleQ 5
University essay from Institutionen för informationsteknologiAbstract : The Uppsala based company Aurora Innovation AB develops a call center solution called TeleQ with customer callback scheduling that decreases customer waiting time and increases agent productivity. There is also a possibility for the customer to book a callback time on the web. READ MORE
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3. Predictive Dialing
University essay from Institutionen för informationsteknologiAbstract : An algorithm for predictive dialing in a call center context is examined by simulation, both in an outbound environment, and a blend inbound/outbound environment. Busy factor and abandonment rate is related to different choices of parameters. READ MORE
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4. Contact Center with Mobile Agents
University essay from Institutionen för informationsteknologiAbstract : A Contact Center assists a company with customer relations such as support and telemarketing using telephones but also with email, SMS and chat. Incoming calls are routed by the contact center to the best match according to the polices set up and the queue status. In a contact center context the person handling the calls is called an agent. READ MORE
