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1. 1. Vacation Exchange Management : Investigating the Vacation Exchange Process at Karlstad Municipality Through Document Analysis, Interviews, and Task Analysis to Elicit System Requirements

   University essay from Karlstads universitet/Handelshögskolan (from 2013)

   Author : Tobias Tensmyr; [2020]
   Keywords : vacation exchange management; digitization; e-service for government; digitizing paper forms; usable systems; user requirements; system requirements; document analysis; task analysis; process modeling;

   Abstract : The study aims to investigate the current process for vacation exchange at Karlstad municipality to elicit system requirements for a future system. The investigation includes creating an understanding of the vacation exchange process, the roles involved, and their tasks performed in the process. READ MORE