Essays about: "front office staff thesis"

Found 4 essays containing the words front office staff thesis.

  1. 1. Employment turnover from the perspective of managers in 5 Star Hotels in Tehran : Front Desk

    University essay from

    Author : Shirin Fakheri; Maryam Nikpour; [2016]
    Keywords : Social Behaviour Law; Samhälls-; beteendevetenskap; juridik;

    Abstract : The hospitality and tourism industry is a progressively important part of the all countries because of its effect on economy. One of the important factors regarding this industry is the importance of employees’ impact on service quality, raising income and satisfying guests. Also this industry is known for its high rate of turnover. READ MORE

  3. 2. The Link Between Communication and Information Technology / non-Information Technology Relationship

    University essay from Blekinge Tekniska Högskola/Institutionen för industriell ekonomi

    Author : Adrianna Gilicka; [2015]
    Keywords : Alignment; Misalignment; Communication; Organizational Communication; Soft skills; Interpersonal Relationship;

    Abstract : There is a considerable interest in the role of organizational interpersonal relationships regarding communication, in supporting management. The problem stated in our thesis discloses, that one of the hidden reasons for not satisfied IT / non-IT Relationship are difficulties in communication. READ MORE

  4. 3. Culture in Service Quality Management at the Ibis hotels : Are cultural backgrounds being considered when working with service quality management in large hotel chains?

    University essay from Institutionen för ekonomi och företagande

    Author : Sofia Kleban; Michaela Silvhagen; [2011]
    Keywords : hotel; hotels; culture; cultural; service; quality; management; background; difference; personnel; staff; organisation; failure; hotell; hotellkedja; kultur; skillnad; bakgrund; service; quality; management; personal; organisation;

    Abstract : The aim of this thesis is to find out whether or not a guest’s cultural background is being considered when working with service quality management in the Ibis hotels. By doing qualitative interviews with both managers and front-office staff at three different Ibis hotels in the Stockholm area, the thesis analyzes the hotel chain’s way of working with service quality management on several levels of hierarchy within the company. READ MORE

  5. 4. Volvo Logistics Corporation Returnable Packaging System : a model for analysing cost savings when switching packaging system

    University essay from JTH, Industriell organisation och produktion

    Author : Jacob Beselin Hallberg; Per Uhrbom; [2008]
    Keywords : one-way packaging; packaging; returnable packaging; packaging logistics; logistik; emballage; emballagelogistik; engångsemballage; flergångsemballage; standardemballage;

    Abstract : This thesis is a study for analysing costs affected by packaging in a producing industry. The purpose is to develop a model that will calculate and present possible cost savings for the customer by using Volvo Logistics Corporations, VLC’s, returnable packaging instead of other packaging solutions. READ MORE