Essays about: "how to make a complaint"
Showing result 1 - 5 of 11 essays containing the words how to make a complaint.
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1. The Consequences of Consumer Brand Hate - A Case Study of Anti-branding Websites in the Airline Industry
University essay from Lunds universitet/Företagsekonomiska institutionenAbstract : Title: The Consequences of Consumer Brand Hate: A Case Study of Anti-branding Websites in the Airline Industry Seminar Date: May 30, 2016 Course: BUSN39 - Degree Project in Global Marketing Authors: Brittany Purkis, Lisa Scheider Advisor: Annette Cerne Keywords: Brand Hate, Anti-branding, Airline Industry, Consumer Brand Relationship (CBR), Consumer Complaint Behavior, Brand Avoidance, Consumer Dissatisfaction, Customer Service Quality. Purpose: The purpose of the study is to draw further understanding and investigate the hate relationship between a particular company and consumers and to develop theory in this area of study that has grown in relevance. READ MORE
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2. Applications of Cloud-Based Cognitive Computing (Identifying Frequent Complaints from Social Media)
University essay from Lunds universitet/Institutionen för datavetenskapAbstract : This thesis explores the possibility of using IBMs cloud based software Watson for extracting complaints from social media. This is done with two different methods, both based on Watson's text parsing functionality. READ MORE
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3. The Cotton Dilemma A case study on what proceedings less powerful Members use in order to carry out challenges and discuss their economic interests within the configuration of WTO
University essay from Göteborgs universitet/Företagsekonomiska institutionenAbstract : Cotton has great importance to the global trade market, and could be a solution of economic improvement in developing countries. Although, African cotton is generally cheaper to produce, Benin, Burkina Faso, Chad, and Mali have experienced difficulties to maintain competitiveness on the market. READ MORE
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4. Communication in Complaint Handling
University essay from IT-universitetet i Göteborg/Tillämpad informationsteknologiAbstract : Due to the importance of understanding what circumstances make customer complaint handling successful and how to achieve an effective result; this thesis aims to study the communication failure in the responses given by Swedish telecom companies’ customer service to consumer complaints, and post-complaint consumers’ reactions to those complaint responses through emotions and behavioural intentions. Since previous research about complaint management did not put much focus on communication role as well as on post-complaint consumers’ responses to organizational complaint handling, this study, based on the analysis of authentic customers’ complaint experience with Swedish telecom, incorporates the interactional dimension into the existing models of cognitive and affective antecedents of satisfaction with complaint handling. READ MORE
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5. Brevhantering av anmälningsärenden - vad blir effekten för djurskyddet?
University essay from SLU/Dept. of Animal Environment and HealthAbstract : In Sweden everyone has the possibility to report deficiencies in animal welfare they encounter. They report this to the county administration in their county and such a report is called a complaint case. READ MORE
