Open acess to customer product information? A case study of Ericsson Radio Base Station CPIs.

Abstract: Ericsson is a Swedish technology company that provides and operates telecommunication networks,television and video systems and related services in the world.A Case study of Ericsson Radio Base Station CPIs is a research work about technical informationavailability problems on Internet.According to customer product information standards, specific company’s divisions are responsible formeaningful technical information content creation and diffusion to the end user.The main research question is what information related to Ericsson RBS can be found on the Internetand what possible solutions should Ericsson offer to these groups in terms of technical informationavailability?An Internet analysis showed that on Internet appears user generated content about RBS 6000 in a wayof video instructions, manuals selling and consultation giving.This situation shows that users are interested and need information related to technical equipment, buton the other hand it is essentially illegal to spread information this way, and it might have seriousconsequences in terms of misuse or misinterpretation of information.This thesis is investigating Ericsson information sharing traditions in relation to the situation of openinformation on the Internet. Some recommendations for further work are given.