“ChatGPT has been released like a huge tsunami wave” - Employees' Experience on Job Performance with ChatGPT

Abstract: The primary purpose of our study is to get a better understanding of the employees’ experience of their job performance with the emergence of ChatGPT. This includes taking a socio-technical perspective to explore the employees’ perspective with using this technology. The study was carried out using a qualitative research method, employing an interpretative perspective and an abductive research approach. We adopted a cross-case approach to gain an understanding of ChatGPT's emergence from the employee perspective and conducted ten semi-structured interviews via Zoom. Our theoretical framework delves into the existing body of literature on AI, particularly Natural Language Processing, as well as the implications of deploying AI. By synthesizing the current literature on job performance, we developed a comprehensive and cohesive definition. Lastly, we examined the socio-technical perspective, emphasizing its significance in understanding employees' experiences of job performance within ChatGPT's era. This study contributes to the existing literature on employees' job performance with the emergence of ChatGPT. By incorporating the valuable perspective of employees, we enrich the ongoing discourse surrounding AI implementation in organizations. Through our investigation into employees' experiences of job performance in relation to ChatGPT, we have discovered insightful findings that provide valuable insights into the potential impact of this emerging technology in the future.