Successfully Utilising RPA

Abstract: This thesis aimed to study how Robotic Process Automation (RPA) can be successfully utilised by a large international company. By adopting a single case-study research approach the author have examined a large international company's utilisation of RPA; what value it associates with the technology, together with bottlenecks and risks that may prevent the company from receiving such value. The case-intrinsic focus rendered a comprehensive set of findings in relation to the research target, which was then compared and contrasted to a thoroughly established theoretical background. The study can report a relative high degree of correspondence with previous research, although important data points either find little bearing or none at all in said research. Most notably, the case-company viewed value associated with RPA utilisation to go beyond immediate yields and thus identified incentives from indirect value. Furthermore, obstacles like inefficient communication and coordination networks, together with lack of time and low-quality development, were identified as significant findings with little base in previous research. In conclusion the study claim to have provided a deeper understanding of key features and concepts necessary to consider for successful RPA utilisation.