Supporting the process of goods reception

Abstract: Goods reception is a process which is found in a lot of companies, where goods that have been ordered are physically received and registered in a system. This study has examined what aspects affect the user of the system in carrying out the process of goods reception, and how this can be supported in an interface. What the process of goods reception looks like among different users, what the users' needs are relating to the process, and what problems and frustrations users experience were investigated. The user situation was explored through interviews and observations. Collected data were analyzed through a thematic analysis resulting in six themes. The themes were: Inaccuracy, Information, Communication and collaboration, Efficiency and effortlessness, Overview and Freedom and control. Design proposals of how the process of goods reception can be supported in an interface were created and discussed. The proposals were based on the themes that emerged, combined with theories about user interface design, usability and cognitive psychology.