A Multi-Level Analysis of Sustainable ICT Transitions

Abstract: 5G has the potential to enable transformational reductions in carbon emissions across industries. As the technology can assist with decarbonisation efforts, it is essential to understand how one can accelerate the diffusion of sustainable innovations like 5G. This thesis examines what strategies managers at Ericsson are using to influence the socio-technical transition toward more sustainable 5G. A case study containing semi-structured interviews was conducted on managers working with innovation and sustainability at Ericsson to understand their strategies to influence socio-technical transitions towards more sustainable systems. The case study’s findings reveal four main strategies that managers utilise to stir the innovation process: (1) exploration and exploitation activities, (2) collaboration with various stakeholder groups, (3) knowledge sharing activities, and (4) embed sustainability into daily practices, inspiring further sustainability thought leadership. Findings reveal that the strategic decisions that managers make are paramount to the innovation process. However, various barriers to the innovation process cannot be undermined (e.g. path dependency, immature markets, lack of knowledge within certain industrial settings, and institutional barriers).