Streamlining the invisible value chain : - reduction of losses within administrative processes: a case study

Abstract: Continuous improvement of various processes within a company is a necessity to remain competitive on the market. There are many different improvement methodologies to streamline work routines; however the different methodologies do not sufficiently embrace administrative processes or the employee motivation regarding changes. The purpose of this thesis has been to develop a model for streamlining administrative processes, while maintaining the employee motivation during the improvement projects implementation phases. The model has been developed theoretically through literature reviews including different improvement methodologies, such as Lean, TQM, Six Sigma, 5S, ISO 9000 and related subjects, while incorporating perspectives of the relations between quality, production and economy. Besides the aspect of continuous improvement, the methodology of Change management has permeated the model development and model outcome. The developed model for improving administrative processes should over time lead to shorten lead-times and streamlined high quality information flows. The first phases in the model have been implemented at Electrolux Laundry Systems providing the company a solid foundation for further implementation of the rest of the model. The results include several highlighted areas, which shall be further reviewed and improved to streamline the current routines at Electrolux Laundry Systems.