First line manager role and information systems

University essay from IT-universitetet i Göteborg/Tillämpad informationsteknologi

Abstract: For the last thirty years there have been many changes in how organizations work, dueto among other things globalization and information technology. This has changed theway we look at leadership. One effect is that more and more tasks have been devolvedto first line managers (FLM). Their most important task is their HR responsibility. Itcan sometimes be tough to prioritize this part of their responsibilities when some oftheir more ‘hard’ and visible tasks such as economy or functional activities insist onattention. This study has looked at how information systems can make informationmore accessible for the first line manager and to help them have a better balancebetween their different tasks. This was done as a case study with elements of SoftSystems Methodology (SSM) and included semi-structured interviews with FLMs andother stakeholders in the organization around them. First the FLM role was examinedto see what it looks like today, then how the information systems work today, andfinally what can be done to improve the use of the information systems. It was foundthat the problems facing the FLMs when it came to information systems were largeamounts of information spread out at different places, many tools or applications touse, and these were often used in a less than efficient way. The implications here arethat it is important how to structure and make available all this information for easyaccess; the question if there can be too many applications so that they are no longereffective but become a hindrance; and that basic education in the systems followed bycontinuous follow-ups to learn to use the application in a more efficient way isneeded.

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