Manual-free software for a technical instrument

Abstract: In workplaces, a lot of knowledge is lost when colleagues change positions. What was once obvious to one person can be incomprehensible to the next. This problem has been encountered by Probation Labs Sweden AB with their biochemical instrument, Labbot. Labbot facilitates researchers in automating their protein analysis. It works like a multi-tool where users can perform one or several tasks in a row. Users often do not use the manual to operate the instrument. Instead, they rely on information from colleagues or the internet. This leads to a game of "Chinese whispers," where specific facts for a unique problem eventually become misconstrued as laws for other employees. As a result, there is a demand for software that includes the knowledge from the manual but also parameters that allow researchers to use the instrument in a personal way. This thesis explores the potential of a manual-free software for Labbot. By studying how users interact with the software, the company, and competitors. Concepts and solutions to this problem are developed. The project uses Alan Cooper's Goal- Directed Design Process, which begins with an understanding of the company's visions and ends with a prototype that matches their needs. The result is a prototype of how the home screen can look for Labbot's software, including the goals and concepts developed during the process. The main focus for further development of this system is how information should be stored and displayed in a simple and interactive way. This ensures that all users can find their way and feel in control when creating procedures.