Essays about: ". Employee Satisfaction vs. Service Performance"

Found 1 essay containing the words . Employee Satisfaction vs. Service Performance.

  1. 1. Employee Satisfaction vs. Service Performance: A Chinese hotel’s perspective

    University essay from Göteborgs universitet/Graduate School

    Author : Susanna Sun; Yun Shi; [2009-08-21T10:26:25Z]
    Keywords : Job Satisfaction; Motivation; Culture; Service Performance; China; Hospitality Employee.;

    Abstract : Among business practitioners, it is a conventional wisdom that employees’ satisfaction determines their service performance. However, in the academic world, there is a continuous debate on whether service employees’ attitudes can be directly associated with their job performance. Culture might influence people on their behavior. READ MORE