Essays about: "Carl Hassler"

Found 1 essay containing the words Carl Hassler.

  1. 1. Upplevd tjänstekvalitet

    University essay from Företagsekonomiska institutionen

    Author : Djordje Milutinovic; Carl Hassler; [2007]
    Keywords : Tjänstekvalitet; Kunder; Kärnvärden.;

    Abstract : The service quality has become more important for the customers, since we are moving towards a service society. Maintaining a relationship between the parties require that the expectations are matched with the experiences. It is very hard to implement a quality control since services are being produced and consumed at the same time. READ MORE