Essays about: "Customer Satisfaction and quality service"

Showing result 26 - 30 of 175 essays containing the words Customer Satisfaction and quality service.

  1. 26. The Key Value Components of a Customer Value Proposition for Free-Floating Car Sharing Services in the Nordics

    University essay from Jönköping University/IHH, Företagsekonomi

    Author : Elliot Strand; Viktor Sandell; [2021]
    Keywords : Car Sharing; Free-Floating; Customer Value Proposition CVP ; Perceived Value; Satisfaction; Trust; Loyalty;

    Abstract : A well-crafted, locally adapted customer value proposition (CVP) can aid businesses in attaining loyal customers. The main purpose of this research is to determine the key value components that should be considered for the development of a CVP, for free-floating car sharing services in the Nordic region. READ MORE

  3. 27. Incentive models to improve the installation service of solar panels - a Case Study at E.ON New Solutions

    University essay from Lunds universitet/Teknisk logistik

    Author : Beata Gynnerstedt; Anneli Håkansson; [2021]
    Keywords : Incentive model; buyer-supplier-customer service triad; service contracting; incentives in contracts; Technology and Engineering;

    Abstract : Background The importance of services is increasing, and companies need well-developed service contracts to ensure the service providers perform at a satisfying level. In contracts, performance-dependent rewards (incentives) can be used to stimulate the agent to act desirably. This master thesis focuses on E. READ MORE

  4. 28. Consumer Loyalty in Sharing Economy : A Case on Transport Sharing Economy

    University essay from Linnéuniversitetet/Institutionen för marknadsföring (MF)

    Author : Rownak Tabassum Orthee; Linfeng Wang; [2021]
    Keywords : Sharing Economy; Customer Loyalty; Transport Service;

    Abstract : Sharing economy (SE) has become a major business on a global stage, given that many of the companies involved have grown to become some of the leading firms in terms of investment and reach. Examples include companies in the transportation and car service sectors along with the lodging services. READ MORE

  5. 29. How to improve the perceived service in the delivery chain of a multinational manufacturing firm

    University essay from Lunds universitet/Produktionsekonomi

    Author : Carl Stjernlöf; Kristian Folkesson; [2021]
    Keywords : service offering; process mapping; customer requirements; delivery chain; Technology and Engineering;

    Abstract : As the world is changing rapidly in many ways, competition is getting increasingly fierce amongst manufacturing firms. As such, it has become more and more important for companies to properly understand the needs of their customers in order to provide enough value to be sufficiently competitive. READ MORE

  6. 30. The road towards the flawless residence : A case study in process- and quality management

    University essay from KTH/Byggteknik och design

    Author : Conny Andersson; David Björk; [2021]
    Keywords : Experience feedback; Process control; CSI; Customer Satisfaction Index; Continuous improvement; Quality control.; Erfarenhetsåterföring; processarbete; kvalitetsstyrning; NKI; förbättringsarbete.;

    Abstract : This study was initiated to examine whether processes of the construction company JM ABare followed and how they can be streamlined, if the targeted goals are reached, and whenand why prescribed routines are abandoned. The study was carried out through onlinequalitative interviews with supervisors at nine examined construction projects, and withofficials within the JM AB organization. READ MORE