Essays about: "Customer Support Efficiency"

Showing result 1 - 5 of 62 essays containing the words Customer Support Efficiency.

1. 1. Predicting Navigational Patterns in Web Applications using Machine Learning Techniques

   University essay from Lunds universitet/Institutionen för reglerteknik

   Author : Patric Balan; Gustav Jönemo; [2024]
   Keywords : Technology and Engineering;

   Abstract : In large corporations, customer support is a costly service, and an area of constant optimization. Solutions to increase efficiency and decrease bottlenecks are constantly needed. READ MORE

3. 2. Revising Technology Strategies In The High-Tech Electric Vehicle Industry

   University essay from Lunds universitet/Produktionsekonomi

   Author : Adeeb Al-Adhami; [2024]
   Keywords : EV charging industry; Electric vehicles; Electric Road System; Stationary Charging Station; Dynamic Charging Station; Elonroad.; Technology and Engineering;

   Abstract : This master’s thesis investigates the development and suggestion of a model for adapting and revising the technology strategies concerning Stationary Charging Stations (SCS), based on insights from relevant markets and stakeholders. This study particularly focuses on High-Tech Stationary Charging Stations in the Electric Vehicle (EV) charging industry, emphasizing Elonroad’s new Stationary Charging Station (SCS) technology. READ MORE

4. 3. Improving customer support efficiency through decision support powered by machine learning

   University essay from Linköpings universitet/Programvara och system

   Author : Simon Boman; [2023]
   Keywords : Machine Learning; AI; NLP; Natural Language Processing; GPT-3; GPT-4; Recommendation System; Decision Support; Semantic Textual Similarity; Text Similarity; Customer Support Tickets; Case Study; Customer Support Efficiency; Healthcare; Medical Technology;

   Abstract : More and more aspects of today’s healthcare are becoming integrated with medical technology and dependent on medical IT systems, which consequently puts stricter re-quirements on the companies delivering these solutions. As a result, companies delivering medical technology solutions need to spend a lot of resources maintaining high-quality, responsive customer support. READ MORE

5. 4. A process to assess fossil-free transport transition pathways and develop a sustainability roadmap for transport purchasers

   University essay from Lunds universitet/Internationella miljöinstitutet

   Author : Lauren Brach; [2023]
   Keywords : Roadmap; corporate carbon strategy; decarbonisation; transportation; fossil-free; Earth and Environmental Sciences;

   Abstract : Most (93%) of the greenhouse gas emissions in the transport sector come from road traffic in Sweden which includes passenger and freight transport activity (Trafikverket, 2022). The aim of this thesis was to understand pathways that transport purchasers can pursue to reach the fossil-free transportation goals from manufacturing plant to customer and to develop a process for assessing a market and developing a roadmap for achieving fossil-free transportation. READ MORE

6. 5. IMPACT OF AI ON DECISION MAKING: : AI REPUBLIC, A TELUS INTERNATIONAL CASE STUDY

   University essay from Högskolan i Gävle/Företagsekonomi

   Author : UMUTONI JANE HABIMANA MONIQUE; NAJLA'A AREEF FALAH ALSAWAEER; [2023]
   Keywords : Artificial intelligence; cognitive ability; deductive approach; data; process; technology; predictability; decision making; qualitative;

   Abstract : Abstract The purpose of this master thesis is to conduct a Qualitative analysis on the impact of artificial intelligence (AI) on Telus International, a leading provider of customer service and business process outsourcing solutions using the deductive approach to collect the data. Through interviews with key respondents at the company and a review of relevant literature, this study aims to understand the ways in which artificial intelligence is being used at Telus International in the decision making process and the effects it has on the organisation. READ MORE