Essays about: "Customer Support Tickets"
Showing result 1 - 5 of 7 essays containing the words Customer Support Tickets.
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1. Improving customer support efficiency through decision support powered by machine learning
University essay from Linköpings universitet/Programvara och systemAbstract : More and more aspects of today’s healthcare are becoming integrated with medical technology and dependent on medical IT systems, which consequently puts stricter re-quirements on the companies delivering these solutions. As a result, companies delivering medical technology solutions need to spend a lot of resources maintaining high-quality, responsive customer support. READ MORE
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2. Understand me, do you? : An experiment exploring the natural language understanding of two open source chatbots
University essay from Blekinge Tekniska Högskola/Institutionen för programvaruteknikAbstract : What do you think of when you hear the word chatbot? A helpful assistant when booking flight tickets? Maybe a frustrating encounter with a company’s customer support, or smart technologies that will eventually take over your job? The field of chatbots is under constant development and bots are more and more taking a place in our everyday life, but how well do they really understand us humans? The objective of this thesis is to investigate how capable two open source chatbots are in understanding human language when given input containing spelling errors, synonyms or faulty syntax. The study will further investigate if the bots get better at identifying what the user’s intention is when supplied with more training data to base their analysis on. READ MORE
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3. Extracting Customer Sentiments from Email Support Tickets : A case for email support ticket prioritisation
University essay from Blekinge Tekniska Högskola/Institutionen för datavetenskapAbstract : Background Daily, companies generate enormous amounts of customer support tickets which are grouped and placed in specialised queues, based on some characteristics, from where they are resolved by the customer support personnel (CSP) on a first-in-first-out basis. Given that these tickets require different levels of urgency, a logical next step to improving the effectiveness of the CSPs is to prioritise the tickets based on business policies. READ MORE
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4. Binary classification for predicting propensity to buy flight tickets. : A study on whether binary classification can be used to predict Scandinavian Airlines customers’ propensity to buy a flight ticket within the next seven days.
University essay from Umeå universitet/Institutionen för matematik och matematisk statistikAbstract : A customers propensity to buy a certain product is a widely researched field and is applied in multiple industries. In this thesis it is showed that using binary classification on data from Scandinavian Airlines can predict their customers propensity to book a flight within the next coming seven days. READ MORE
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5. A Machine Learning approach to churn prediction in a subscription-based service
University essay from KTH/Skolan för elektroteknik och datavetenskap (EECS)Abstract : Prenumerationstjänster blir alltmer populära i dagens samhälle. En av nycklarna för att lyckas med en prenumerationsbaserad affärsmodell är att minimera kundbortfall (eng. churn), dvs. kunder som avslutar sin prenumeration inom en viss tidsperiod. READ MORE