Essays about: "Help desk"

Showing result 16 - 20 of 35 essays containing the words Help desk.

  1. 16. Using an Accessibility Maturity Model to Facilitate the Inclusion of Accessibility in Design Practices

    University essay from Linköpings universitet/Institutionen för datavetenskap

    Author : Linnea Michel; [2020]
    Keywords : digital accessibility; digital public service; maturity model; accessibility maturity assessment; UX practices; universal design; disability;

    Abstract : In an increasingly digital world, the accessibility of digital services is an important question of inclusion. Despite judicial requirements for accessibility of digital public services, the inclusion of accessibility into design practices is a new research area. READ MORE

  3. 17. Virtual Assistants and Their Performance In Professional Environments

    University essay from KTH/Skolan för elektroteknik och datavetenskap (EECS)

    Author : Erik Persson; Johan Torssell; [2020]
    Keywords : Virtual Assistants; Watson Assistant; Virtual Assistant Evaluation; Potential Cost Savings; Organisational Value;

    Abstract : Contributors from the mid 20th century up to now have developed and refined virtual assistants, taking the technology from a set of rules to assistants driven by Artificial Intelligence. Today, virtual assistants can provide value in organisation and support a sustainable society by conducting basic and repetitive tasks, and help reduce inequalities caused by biased advisors on sensitive topics. READ MORE

  4. 18. Advancing the Circular Economy: Exploring landscape and developments for circular public procurement in Sweden and Scotland

    University essay from Lunds universitet/Internationella miljöinstitutet

    Author : Diego Cattolica; [2018]
    Keywords : circular economy; public procurement; circular procurement; opportunities and barriers; Sweden; Scotland; circular business models; Social Sciences;

    Abstract : Public procurement and the purchasing of goods, services and works comprises about 14% of the European gross domestic product (GDP). Procurement initiatives, guidance and tools therefore can have significant influence to leverage demands for more sustainable and circular products and services. READ MORE

  5. 19. Democratizing Our Data : Finding Balance Living In A World Of Data Control

    University essay from Umeå universitet/Designhögskolan vid Umeå universitet

    Author : Shigeo Katsura-Gordon; [2018]
    Keywords : research through design; big data; privacy; interaction design;

    Abstract : The 2018 scandal where Cambridge Analytica tampered with U.S. elections using targeted ad campaigns driven by illicitly collected Facebook data has shown us that there consequences of living in a world of technology driven by data. READ MORE

  6. 20. Documents Usability Estimation

    University essay from Linnéuniversitetet/Institutionen för datavetenskap och medieteknik (DM)

    Author : Ayoub Yaghmaei; [2018]
    Keywords : Documents usability; Usability testing; Information quality; Machine learning for information improvement; Metric-based assessment for information quality; and Information quality estimation.;

    Abstract : The improvements of technical documents quality influence the popularity of its relevant product; as the customers do not like to waste their time in the help desk’s queue, they will be more satisfied if they can independently solve their problems through the technical manuals in an acceptable time. Moreover, the cost of support issues will decrease for the product providers. READ MORE