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Showing result 6 - 10 of 32 essays matching the above criteria.

  1. 6. Digitalization of the customer experience in banking Use of AI and SSTs in complex/sensitive tasks: pre-collection

    University essay from KTH/Skolan för industriell teknik och management (ITM)

    Author : Naz Gizem Karahanli; Johannes Touma; [2021]
    Keywords : digital transformation; digitalization; customer experience; self-service technologies; AI; precollection; sustainable digitalization; ethical coding;

    Abstract : The digital revolution is changing the banking industry, and how banks create value and deliver services to their customers. Customer experience becomes the main pillar of digitally transformed banks through self-service technologies (SSTs) and the use of artificial intelligence (AI); the research focus of this study is to explore the impact of those modern technologies when dealing with sensitive information and emotional encounters in the banking sector. READ MORE

  3. 7. Digitization in Africa: The Adoption and Use of Self-Service Technology in Retail

    University essay from Uppsala universitet/Informationssystem

    Author : Phindile Ntuli; [2021]
    Keywords : self-service technology; self-checkout services; TAM; technology readiness; technology acceptance in retail;

    Abstract : Service delivery in the twenty-first generation is evolving into more digital forms expanding the consumers' experience and engaging in new forms of communications to consumers through these digital forms. Despite the initiation of self- service technology being widely accepted by consumers within the retail banking industry, the supermarket retail industry has yet to experience the same form of reception and implementation of the self- service technologies (SST). READ MORE

  4. 8. Self-service technology and Baby boomers : A qualitative study of baby boomers’ acceptance towards self-scanning devices in supermarkets. 

    University essay from Linnéuniversitetet/Institutionen för marknadsföring (MF)

    Author : Eric Lindén; Casper Elheim; Hannes Löfquist; [2021]
    Keywords : Baby boomers; self-service technology; self-scanning; technology acceptance model; technology anxiety; technology innovativeness; self-efficacy; attitudes.;

    Abstract : Abstract  Title: Self-service technology and baby boomers: An empirical study of baby boomers’ acceptance towards self-service technologies in supermarkets. Authors: Casper Elheim, Eric Lindén & Hannes Löfquist Institution: Linnaeus University, School of Business and Economics. READ MORE

  5. 9. Ascribed Meanings to Self- Service Technologies: Exploring Grocery Shopper’s Use of SSTs and Subsequent Meanings held in a Digitalised World

    University essay from Lunds universitet/Institutionen för tjänstevetenskap

    Author : Elizabeth Martina St Marcus; [2020]
    Keywords : self-service technology; communities of practice; grocery shopping; digitalisation; Social Sciences;

    Abstract : Recent years have seen digitalisation entangled in everyday life; with the broader context of a digitalised world, one can no longer see the digitalised retail space and its technological artefacts as a lone-standing phenomena. Instead, it is necessary to see digitalisation as way of understanding and being in the modern world. READ MORE

  6. 10. The Effect of Self Service Technologies on Store Performance in Retail

    University essay from Handelshögskolan i Stockholm/Institutionen för nationalekonomi

    Author : Valerio Romano; [2020]
    Keywords : self service; speed of transaction; queueing time; conversion rates; productivity;

    Abstract : The purpose of this case study is to examine the effects of the introduction of self service technologies (SSTs) on store performance. The data are collected from a Swedish multinational company and studied through difference in difference regressions. READ MORE