Essays about: "Silvia Bartoloni"

Found 1 essay containing the words Silvia Bartoloni.

  1. 1. Art hotels and value co-creation: the dynamics of the customers’ interaction A case study from Tuscany

    University essay from Lunds universitet/Institutionen för tjänstevetenskap

    Author : Silvia Bartoloni; [2019]
    Keywords : Value co-creation; Hotel experience; Art hotels; lobbies; Servicescape; Goffman; Social Sciences;

    Abstract : In tourism, hotel customers and hotel settings are changing and evolving their nature: new dynamics and new contexts create and co-create new value. Hotels integrate new elements in their offer to recreate innovative physical environments and increase the customer experience. READ MORE