Essays about: "customer perceived property"

Found 2 essays containing the words customer perceived property.

1. 1. Customer Value Based Service Design : Identifying Revenue Opportunities within Fiber Business

   University essay from KTH/Maskinkonstruktion (Inst.)

   Author : Josephine Broberg; Maria Hilding; [2014]
   Keywords : revenue; customer value; telecommunication; fiber; development process; intäktsmöjligheter; telekommunikation; fiber; kundvärden; utvecklingsprocess;

   Abstract : This paper describes a study of revenue opportunity identification at a telecommunications company in Sweden. The study is based on a development process for creating products and services based on the customers’ needs and opinions. READ MORE

3. 2. The Aronda "Black Box" - Bridging the Gap of Mistrust in Insurance Service Relationships : A Study of Damage Adjustment as a Critical Episode

   University essay from Akademin för hållbar samhälls- och teknikutveckling

   Author : William Kumassah; Mevludin Mujcinovic; [2010]
   Keywords : Service and Relationship management and marketing; relationship quality; critical incidents; damage adjustment; customer satisfaction; customer retention; insurance service relationship; perceived quality; service encounters; perceived quality; private insurances;

   Abstract : Problem: The nature of insurances, and indeed the customer-provider relationship in insurance services, lends itself to distinctive characteristics. These characteristics have particular implications on overall perceived service and relationship quality, and thus customer retention. READ MORE