Essays about: "customer service issues abstract"

Found 5 essays containing the words customer service issues abstract.

  1. 1. Service-Dominant Orientation 2.0: Consideration of Sustainability Concerns

    University essay from Karlstads universitet

    Author : Aierke Yermentayeva; Luke Carey; [2017]
    Keywords : Service-dominant logic; Service-dominant orientation; Value co-creation; Sustainability; Value co-creation capabilities; Trust; Affective Commitment; Perceived Value; Repurchase Intention.;

    Abstract : Abstract Service-Dominant (S-D) logic suggests mutual strategic benefit for all actors of the value network (Vargo & Lusch 2016). However, theoretical reasoning lacks empirical validation of S-D logic implications for performance indicators as well as customer experience. READ MORE

  3. 2. Passenger waiting strategies on railway platforms - Effects of information and platform facilities - : Case study Sweden and Japan

    University essay from KTH/Transportvetenskap

    Author : Pierre Pettersson; [2011]
    Keywords : Railway platforms; passenger distributions; passenger behaviour; dwell times; boarding; train; railway; X2000; Shinkansen; Sweden and Japan.;

    Abstract : Abstract The Swedish railway has during many years received low customer satisfaction scores. Reasons for this are reliability, service and information concerns. The focus of this master thesis lies on the railway platform. READ MORE

  4. 3. The Effect of Customer Relationship Marketing on Customer Retention in the Ghanaian Banking Sector : A case study of Intercontinental Bank Ghana Limited

    University essay from Blekinge Tekniska Högskola/Sektionen för management

    Author : Frank Kojo Kuranchie; [2010]
    Keywords : Customer relationship management; customer relationship marketing; customer retention.;

    Abstract : Abstract Customer relationship management as a strategic marketing concept has gained tremendous interest among researchers and practitioners in recent times. Within the last two decades a significant number of research works have been carried out on various issues relating to customer relationship management. READ MORE

  5. 4. Customer Buying Behavior : - Online shopping towards electronic product

    University essay from Handelshögskolan vid Umeå universitet

    Author : Dan Wang; Liuzi Yang; [2010]
    Keywords : online shopping; customer buying behavior;

    Abstract : ABSTRACT Online shopping in EU has been shown to a good potential market. The electronic equipment takes a high percent of the individuals shopping. Compared with other goods, online shopping of electronic goods adds great convenience to the life of the people. READ MORE

  6. 5. Value Creation in Buyouts : Value-enhancement practices of private equity firms with a hands-on approach

    University essay from IHH, Företagsekonomi; IHH, Redovisning och finansiering

    Author : Patrik Bengtsson; Ron Nagel; An Nguyen; [2008]
    Keywords : Private equity; Buyouts; Value creation; Hands-on; Active ownership;

    Abstract : Abstract: Swedish private equity firms have demonstrated a historical success in the buyout industry. However, current trends in the industry such as institutional changes, phenomenon of capital overhang and an influx of new entrants have intensified competition among buyout firms. READ MORE