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Found 2 essays matching the above criteria.

1. 1. Post-Deployment Usability Opportunities: Gaining User Insight From UX-Related Support Cases

   University essay from Linköpings universitet/Interaktiva och kognitiva system

   Author : Emelie Oskarsson; [2016]
   Keywords : User Experience; Usability; ERP; Support; UX; Information system; Product Development;

   Abstract : UX-related issues is one type of issue that customer support is facing. This thesis project investigates the possibility to look at support cases as a source of insight to how users interact with an information system application at an ERP company. READ MORE

3. 2. User experience in ERP system development : An action research project to involve user experience in the everyday work

   University essay from Institutionen för datavetenskap; Filosofiska fakulteten

   Author : Maja Schylström; [2013]
   Keywords : User experience; UX; ERP system; action research; interaction design; usability; Affärssystem; användbarhet; aktionsforskning;

   Abstract : The aim of this project was to find and implement actions to increase ERP system developers’ ability to improve user experience. The focus has been methods and resources that are used in the everyday work, and the selected methodology was action research. The project took place at IFS, which develops the ERP system IFS Applications. READ MORE