Essays about: "how important is the delivery performance and customer service"

Showing result 1 - 5 of 6 essays containing the words how important is the delivery performance and customer service.

1. 1. Boost your spare parts supply - A case study on cooperation terms in the spare parts supply chain focused on the supplier-buyer dyad

   University essay from Lunds universitet/Teknisk logistik

   Author : Måns Krantz; Anders Fasth Gillstedt; [2021]
   Keywords : Purchasing; After-Sales; Spare Parts; Supply Chain Management; Supplier Collaboration; Consignment Stock Strategy; Technology and Engineering;

   Abstract : Purchasing has become an increasingly important function in manufacturing companies, as it accounts for a large extent of total spending and influences a company's competitive position. It is relevant for Tetra Pak, a global manufacturer of packaging and processing solutions, active since the 1950s. Tetra Pak has over 100. READ MORE

3. 2. Creating a customer-oriented distribution offer in the business-to-business market

   University essay from Lunds universitet/Produktionsekonomi

   Author : Caroline Granfors Wellemets; Mikaela Sturén; [2018]
   Keywords : Business-to-business; Customer-oriented; Delivery chain; Delivery service; Delivery service elements; Distribution channel; Mature industry; Technology and Engineering;

   Abstract : Problem description: Mature industrial enterprises stand before the challenge of developing strategies and competitive advantage through their logistics services. The business development within logistics and distribution services is fast and rapidly changing as the customer experience is becoming increasingly important and the additional services are becoming an integrated part of the product offering. READ MORE

4. 3. Feasibility Study of a SLA Driven Transmission Service

   University essay from Blekinge Tekniska Högskola/Institutionen för kommunikationssystem

   Author : Zhichao Sun; [2015]
   Keywords : network measurement; performance analysis; Service Level Agreement; transmission service;

   Abstract : Network based services are expanding scale at an unprecedented speed currently. With the continuously strengthen of user’s dependence on these, performance issues are becoming more and more important. READ MORE

5. 4. Customers’ Perception of Quality in a B2B-setting : A Case Analysis of Kvaerner Pulping in Karlstad

   University essay from Institutionen för ekonomi

   Author : Senka Catak; Sara Eriksson; Anna Gustavsson; [2006]
   Keywords : Business-to-Business B2B ; Quality; Customer Satisfaction;

   Abstract : This paper is based on an assignment from Kvaerner Pulping in Karlstad, a company that supplies complete factories, machines, and systems to the pulp industry worldwide. The assignment was to do a customer survey looking at customer satisfaction focusing on quality. Our main purpose with this paper is to study the concept of quality. READ MORE

6. 5. Delivery performance : How to define & measure delivery performance in a triadic relationship

   University essay from Ekonomihögskolan, EHV

   Author : Johan Hedin; Martin Jonsson; Johan Ljunggren; [2006]
   Keywords : delivery performance; triadic relationship; supply chain management; kpi; measure performance; 3pl;

   Abstract : Problem discussion: When different companies join into triadic relationships it is important that the relationships are managed properly. Findings have indicated that components for a successful relationship are high level of trust and commitment, risk/reward sharing, joint planning. READ MORE