Essays about: "service failure"

Showing result 11 - 15 of 158 essays containing the words service failure.

1. 11. Loyalty Program Termination Recovery - A quantitative study on the efficacy of compensation and explanation recovery efforts in mitigating negative reactions following a loyalty program termination

   University essay from Handelshögskolan i Stockholm/Institutionen för företagande och ledning

   Author : Marcus Hagström; Karl Granbom; [2023]
   Keywords : Loyalty program termination; Service failure; Recovery efforts; Compensation; Explanation;

   Abstract : Loyalty program (LP) practitioners increasingly face the necessity to terminate their LP considering the disadvantages to LP management, the fact that LPs continually fail to be of value to many members and the growing shift towards subscription-based loyalty models. Aware that terminations lead to negative customer reactions, managers will inevitably wonder how to mitigate such reactions so as to retain customers and diminish negative backlash. READ MORE

3. 12. Marking tags within the construction industry : A qualitative case study of the Swedish construction industry regarding implementing technical standardizations to promote circularity

   University essay from Uppsala universitet/Institutionen för samhällsbyggnad och industriell teknik

   Author : Markus Eriksson; Casper Norberg; [2023]
   Keywords : Sustainability; Construction industry; Radio frequency identification; Circularity; Attitude; Environment; Socio-technical transition theory; multi-level perspective.;

   Abstract : The construction industry is vital in meeting humanity's infrastructure and essential building needs. However, its current practices contribute significantly to environmental challenges such as global warming, deforestation, and biodiversity loss. The current study points out the need for a more sustainable approach in the construction sector. READ MORE

4. 13. Pricing The Value Proposition in Start-up Environment : A multi case study on start-up Pricing

   University essay from KTH/Skolan för industriell teknik och management (ITM)

   Author : Sai Krishna Babu Rajendra Prasad; [2023]
   Keywords : Pricing; Startups; WTP; Value Proposition; Prissättning; Startups; WTP; Värde-erbjudande;

   Abstract : Pricing is one of the most critical factors for a company to thrive in the market. Unlike big companies, there is no pricing data available for startup companies. Pricing is one of the factors for startup failure. READ MORE

5. 14. Moving towards a proactive sewer pipe inspection approach : A state-of-the-art analysis

   University essay from KTH/Hållbar utveckling, miljövetenskap och teknik

   Author : Ataul Hakim Mahamud; [2023]
   Keywords : Sewer failure; Inflow; and infiltration; CSO; Blockage; prediction model; proactive; Avlopps Fel; Inflöde och infiltration; CSO; Blockering; prediktionsmodell; proaktiv;

   Abstract : The failure of sewer pipes is a significant issue that can adversely affect the environment and public health. The problem is exacerbated by the additional burden it places on treatment plants, which must work harder to process the increased sewage flow resulting from pipe failures. READ MORE

6. 15. Business Model Innovation as a Countermeasure to Changing External Environments - A Case Study of a Professional Service Firm in the Nuclear Power Industry

   University essay from Göteborgs universitet/Graduate School

   Author : Fredrik Necander; [2022-09-01]
   Keywords : Business Model Innovation; Professional Service Firm; Dynamic Environment; Transform the Core; Expansion; Failure; Learnings; First Attempt in Learning; Adaptor; Reinventor;

   Abstract : There is still considerable lack of theoretical foundation when it comes to the subject of business model innovation. However, what previous studies in the field have shown is that business model innovation is a favorable way to hedge against dynamic changes in a firm’s external environment. READ MORE