Essays about: "thesis on customer service management"

Showing result 16 - 20 of 220 essays containing the words thesis on customer service management.

  1. 16. The Changing Dynamics Within Management Consulting : How Digital Business Models and Gig Workers has Disrupted a Traditional Industry

    University essay from KTH/Skolan för industriell teknik och management (ITM)

    Author : Julia Augustson; Elin Berholt; [2022]
    Keywords : Management consulting; gig economy; digital platform; gig worker; independent worker; digitalization; disruptive innovation; digital tools; Gigekonomi; digital plattform; managementkonsult; gigarbetare; gigare; frilansare; digitalisering; disruptiv innovation; digitala verktyg;

    Abstract : As the gig economy is growing at a rapid pace and digitalization has spread throughout the management consulting industry, a notable disruption of this traditional industry has occurred. Digitalization in the management consulting industry has affected both how the management consultant does his/her job as well as how the connection between consultant and client and the relationship between colleagues constitutes. READ MORE

  3. 17. Hands-on Comparison of Cloud Computing Services for Developing Applications

    University essay from Uppsala universitet/Institutionen för informationsteknologi

    Author : Sebastian Rollino; [2022]
    Keywords : Cloud; Cloud Computing; Comparison; Application Development; DevOps; Cloud Services; Deployment;

    Abstract : When developing applications, developers face a challenge when they have to select the technologies that best fit the requirements gathered for the application that is going to be developed. New programming languages, frameworks, stacks, etc., have arisen in recent years making the choice even harder. READ MORE

  4. 18. Towards a Method for Utilizing Value-based pricing on Smart Services

    University essay from Luleå tekniska universitet/Institutionen för ekonomi, teknik och samhälle

    Author : Oskar Andreasson; Per Ole Lambrecht; [2022]
    Keywords : Smart Services; Value-based pricing; Revenue Model Design; Value Drivers; Willingness To Pay; Customer Perceived Value; Method Development.; Smarta tjänster; Värdebaserad prissättning; Intäktsmodelldesign; Värdedrivare; Willingness To Pay; Customer Perceived Value; Metodutveckling.;

    Abstract : Purpose - The purpose of this thesis was to develop a method for how practitioners can utilize value-based pricing of smart services. In order to fulfill this purpose, the following research questions were addressed: RQ1) How can firms identify value drivers for their smart services in order to understand customer perceived value? RQ2) How can firms match the perceived value of their smart service and what type of revenue model to use (i. READ MORE

  5. 19. The Digitalisation of Maserhallen Aqua Nova : Obstacles and Pathways

    University essay from Högskolan Dalarna/Institutionen för information och teknik

    Author : Kevin Moberg Delgado; Oisezobor Omonhinmin; [2021]
    Keywords : Electronic Business; Business Infrastructure; Strategies; Framework; Digital Transformation;

    Abstract : Background Digitalisation is transforming our society in several ways, bringing sev-eral new opportunities and challenges. It changes how organisations in-teract with their customers and generally has a positive effect on reve-nue. Maserhallen AB is a wholly-owned subsidiary of Borlänge municipality and wants to grow as an organisation. READ MORE

  6. 20. Smart components : Creating a competitive edge through smart connected drive train on mining machines

    University essay from KTH/Skolan för industriell teknik och management (ITM)

    Author : KAJOL SINGH; [2021]
    Keywords : Drivetrain; downtime; sensor system; operating data; planned maintenance; spare parts inventory; Drivlina; stillestånd; givarsystem; driftsdata; planerat underhåll; reservdelsinventering;

    Abstract : Major drivetrain components of the Epiroc machines like axles, gearboxes, transmission, torqueconverter, clutch, and bearings are critical components which are focused upon in this thesis. Failure of these major component results in breakdown of the vehicle and if early fault detection is not existing, then this causes engineers and technicians to spend a substantial amount of time to identify the root cause of the failure. READ MORE