Communication and Team Resilience: The process of bouncing back by using connectivity : The bridge between team resilience and connectivity during disruptive events

Abstract: Background: Modern teams are faced with constant challenges regardless the field. Therefore, they require resilience to be able to bounce back from adversities. Even though literature is extensive regarding this subject, a component of resilience, connectivity, hasn’t been studied deeply. Connectivity relies on openness and generativity and has a great impact on team resilience thus exposing a worth pursuing research opportunity.  Purpose: This paper focuses on exploring how connectivity as a component of communication aids team resilience building. Further knowledge is advanced regarding connectivity’s impact on team resilience by targeting what specific actions within connectivity promote team resilience.  Method: This paper employs qualitative methods by using the output of 12 semi-structured interviews done within the IT sector. By constantly encountering challenges, IT represents the best methodological choice to study resilience in a team context. Data collected focuses on understanding specific actions that promote resilience and their sequence.  Conclusion: The obtained results present seven strategical steps which expose one procedure that helps teams with building resilience by using connectivity as a component of communication.