Identifying Similarities and Differences in a Human – Human Interaction versus a Human – Robot Interaction to Support Modelling Service Robots

Abstract: With the ongoing progress of research in robotics, computer vision and artificial intelligence, robots are becoming more complex, their functionalities are increasing and their abilities to solve particular problems get more efficient. For these robots to share with us our lives and environment, they should be able to move autonomously and be operated easily by users. The main focus of this thesis is on the differences and similarities in a human to a human versus a human to a robot interaction in an office environment. Experimental methods are used to identify these differences and similarities and arrive at an understanding about how users perceive robots and the robots’ abilities to help in the development of interactive service robots that are able to navigate and perform various tasks in a real life environment. A user study was conducted where 14 subjects were observed while presenting an office environment to a mobile robot and then to a person. The results from this study were that users used the same verbal phrases, hand gestures, gaze, etc. to present the environment to the robot versus a person but they emphasized more by identifying the different items to the robot .The subjects took less time to show a person around than the robot.