Generating Value Through Blockchain Technology : The Case of Trade Finance

Abstract: This thesis in Industrial Engineering and Management examines which the critical success factors are for implementing blockchain technology in the context of trade finance. Blockchain is an up-and-coming technology that has yet not been implemented in many organizations. By examining which the success factors are for implementing the technology, a foundation can be provided for future implementation efforts with the hope of achieving a successful result. Furthermore, to assess if an implementation of blockchain has been successful or not, the value of it has been assessed. Through a qualitative study with interviewees from both companies acting in the trade finance industry and experts on the subject of blockchain, information could be gathered in order to confirm the theoretical framework as well asprovide for new findings. The conclusion was that the most important success factors for implementing blockchain, found in the theoretical framework were: "Managing and involving stakeholders (for instance customers and suppliers)", "Clear management support/commitment/involvement of the implementation",and "Understanding of the organization in which the implementation is to take place (its strengths, needs,etc.)". The least important factors proved to be "An in depth understanding of the technology that is to be implemented; what it is and how it works", "Keeping the change communicable and transparent within the organization", and "Extensive project definition and planning". Unexpected findings were that almost all interviewees mentioned that there has to be a real need for the technology in order for it to be successfully implemented. Also, as the very nature of blockchain requires cooperation; it is important to realize that blockchain will require a higher degree of working over organizational boundaries. Another aspect that proved to be important to take into consideration is that the trade finance industry holds legacyand therefore is prone to be resistance to change, especially to a technology of such a highly disruptive character. Lastly, it is of importance to mention that the context also has to be taken into consideration;every organization is different and require different approaches when it comes to implementing blockchain technology. When it comes to how blockchain technology generates value from an organizational perspective, the most common answers were that it enhances collaboration and trust. Many identify value in the problem-solving and more decentralized mindset that blockchain brings. An unexpected finding was that the mere use of the word blockchain will create value, as this enables collaboration and investment. Other reasons given were security, transparency, automation, traceability,and decentralization. Further analysis examined the reasons behind the importance and connection of these answers.