Essays about: "Customer-support Service"

Showing result 1 - 5 of 30 essays containing the words Customer-support Service.

  1. 1. Predicting Navigational Patterns in Web Applications using Machine Learning Techniques

    University essay from Lunds universitet/Institutionen för reglerteknik

    Author : Patric Balan; Gustav Jönemo; [2024]
    Keywords : Technology and Engineering;

    Abstract : In large corporations, customer support is a costly service, and an area of constant optimization. Solutions to increase efficiency and decrease bottlenecks are constantly needed. READ MORE

  3. 2. Contextualizing Customer Feedback: A Research-through-Design Approach - Alternative Approaches and Dialogical Engagement in Survey Design

    University essay from Uppsala universitet/Människa-datorinteraktion

    Author : Rasmus Svensson; [2023]
    Keywords : Human-Computer Interaction; Research-through-Design RtD ; Digital Service Design; Enterprise Resource Planning ERP systems; Invoicing; Customer Experience CX ; Customer Satisfaction CS ; Contextualization; Dialogical Approach; Customer Journey; Survey design; Questionnaire design; Net Promoter Score NPS ; Customer Satisfaction Score CSAT ; Customer Effort Score CES ; Chatbot; Virtual Agent; Customer Support Agent; Design Guidelines; Double Diamond; User Experience UX ; User Interface UI ; Interaction Design ID ;

    Abstract : Providing context behind customer feedback remains a challenge for company’s who rely on approaching Customer Experience (CX) through standardized Customer Satisfaction (CS) metrics like Net Promoter Score (NPS), Customer Satisfaction Score (CSAT), and Customer Effort Score (CES). Practical guidelines for monitoring CS throughout the customer journey are limited, creating a gap in academic research. READ MORE

  4. 3. Decreasing the Load on Manual Service Support by Improving the Confirmation Process in a Web-based Issue Reporting System

    University essay from KTH/Skolan för elektroteknik och datavetenskap (EECS)

    Author : Fredilyn Villarin; [2021]
    Keywords : Confirmation process; expectation-confirmation theory; issue reporting; PropTech; web-based customer support systems; web-based service;

    Abstract : There is currently a digital revolution in the real estate industry. Property technology, or PropTech is seeing new startups emerge in a rapid rate. The management of real estate assets is an area that PropTech is currently digitalizing, and part of it is facilitating tenant communication and property maintenance. READ MORE

  5. 4. Big Data and AI in Customer Support : A study of Big Data and AI in customer service with a focus on value-creating factors from the employee perspective

    University essay from Linnéuniversitetet/Institutionen för informatik (IK)

    Author : Aida Licina; [2020]
    Keywords : Big Data; Big Data Analytics; Big Data Value; Customer Service; Value Creation; Artificial Intelligence; Customer relationship management; Competitive advantage Acknowledgements;

    Abstract : The advance of the Internet has resulted in an immensely interconnected world, which produces a tremendous amount of data. It has come to change our daily lives and behaviours tremendously. The trend is especially seen in the field of e-commerce where the customers have started to require more and more from the product and service providers. READ MORE

  6. 5. Self Service Customer Support of Electric Vehicle Charging Stations

    University essay from KTH/Kraft- och värmeteknologi

    Author : Tomas Högberg; [2020]
    Keywords : EV charging; troubleshooting; STandUP;

    Abstract : The aim of this master thesis is to develop a suggested methodology for how to use Mavenoid infrastructure to improve customer support of DEFA EV chargers. Mavenoid is a company that helps other companies automate customer support, especially troubleshooting. READ MORE