Essays about: "Interaction Design ID"

Showing result 1 - 5 of 6 essays containing the words Interaction Design ID.

  1. 1. Contextualizing Customer Feedback: A Research-through-Design Approach - Alternative Approaches and Dialogical Engagement in Survey Design

    University essay from Uppsala universitet/Människa-datorinteraktion

    Author : Rasmus Svensson; [2023]
    Keywords : Human-Computer Interaction; Research-through-Design RtD ; Digital Service Design; Enterprise Resource Planning ERP systems; Invoicing; Customer Experience CX ; Customer Satisfaction CS ; Contextualization; Dialogical Approach; Customer Journey; Survey design; Questionnaire design; Net Promoter Score NPS ; Customer Satisfaction Score CSAT ; Customer Effort Score CES ; Chatbot; Virtual Agent; Customer Support Agent; Design Guidelines; Double Diamond; User Experience UX ; User Interface UI ; Interaction Design ID ;

    Abstract : Providing context behind customer feedback remains a challenge for company’s who rely on approaching Customer Experience (CX) through standardized Customer Satisfaction (CS) metrics like Net Promoter Score (NPS), Customer Satisfaction Score (CSAT), and Customer Effort Score (CES). Practical guidelines for monitoring CS throughout the customer journey are limited, creating a gap in academic research. READ MORE

  2. 2. Electronic Identification as an Enabling or Obstructive force : The general public’s use and reflections on the Swedish e-ID

    University essay from Linnéuniversitetet/Institutionen för informatik (IK)

    Author : Annie Göransson; [2018]
    Keywords : electronic identification; BankID; frauds; personal identity number; convenience; trust; skepticism; security; general public;

    Abstract : This thesis is an exploration of the general public's use and reflections on electronic identification (e-ID) tokens, in Sweden. Based on the researcher’s own experiences, the aim was to understand how the current e-ID scheme was enabling or obstructing the interaction with public agencies, etcetera. READ MORE

  3. 3. Designing a Voice Controlled Interface For Radio : Guidelines for The First Generation of Voice Controlled Public Radio

    University essay from Umeå universitet/Institutionen för tillämpad fysik och elektronik

    Author : Anna Päärni; [2017]
    Keywords : UX; radio; voice-control; SR; interaction; public service; ID; voice; audio; IPA; Alexa;

    Abstract : From being a fictional element in sci-fi, voice control has become a reality, with inventions such as Apple's Siri, and interactive voice response (IVR) when calling your doctor's office. The combination of radio’s strength as a hands-free medium, public radio’s mission to reach across all platforms and the rise of voice makes up a relevant intersection; voice controlled public radio in Sweden. READ MORE

  4. 4. Home Wi-Fi Optimization Application Front-end Design

    University essay from KTH/Skolan för informations- och kommunikationsteknik (ICT)

    Author : Yuqing Gu; [2017]
    Keywords : ;

    Abstract : In this information society, wireless network is an indispensable technology supporting the daily information communication and various interaction services. With the motivation to improve the user experience of Wi-Fi service, this thesis presents the front-end development process of a visualization application for home Wi-Fi testing and optimization. READ MORE

  5. 5. HCI and Interaction Design : In search of a unfied language

    University essay from KTH/Skolan för informations- och kommunikationsteknik (ICT)

    Author : Hermes Pappas; [2011]
    Keywords : HMI; HCI; Interaction Design; ID; language; sketching; communication; cognition; gestures; music; notation;

    Abstract : A careful, investigative look at what could be described as “metaresearch” (research on research) within Human-Computer Interaction and Interaction Design reveals that there is an issue regarding the conceptualizing and communication of complex ideas and meanings. The multidisciplinary nature of this field causes confusion and difficulty in expression when disparate terminology from its different fields is used in unison to express ideas unique to it or complex enough to need sketching, gestures or extensive explanation to get the message across. READ MORE