Essays about: "David Björelind"

Found 1 essay containing the words David Björelind.

  1. 1. Clustering and Summarization of Chat Dialogues : To understand a company’s customer base

    University essay from Linköpings universitet/Artificiell intelligens och integrerade datorsystem

    Author : Oskar Hidén; David Björelind; [2021]
    Keywords : Machine Learning; NLP; Text Representations; Clustering; Extractive summarization; TFIDF; S-BERT; FastText; K-means; DBSCAN; HDBSCAN; LSA; TextRank; Word Mover s Distance WMD ;

    Abstract : The Customer Success department at Visma handles about 200 000 customer chats each year, the chat dialogues are stored and contain both questions and answers. In order to get an idea of what customers ask about, the Customer Success department has to read a random sample of the chat dialogues manually. READ MORE