Essays about: "Effective customer s satisfaction"

Showing result 16 - 20 of 30 essays containing the words Effective customer s satisfaction.

  1. 16. The Impact of Complaint Management on Customers Retention : Banking Industry in Sweden and Lebanon

    University essay from Högskolan i Gävle/Avdelningen för ekonomi

    Author : Hummam Wasfi; Olena Kostenko; [2014]
    Keywords : Complaint Management; Satisfaction; Loyalty; Retention; Banks; Sweden; Lebanon;

    Abstract : Title: The Impact of Complaint Management on Customer Retention Level: Final assignment for Master Degree in Business Administration Authors: Hummam Wasfi, Olena Kostenko Supervisor: Ehsanul Huda ChowdhuryFiD Date: 2014 – June Aim: The purpose of this study is to examine or inspect the aftermath of effective complaint management structure in relevance to customer’s retention in banking industry. Design/methodology/approach: The framework is structured on the bases of determining the strength of the relationships between the following variables complaint management, customer’s satisfaction and loyalty. READ MORE

  3. 17. Technological implementation and online banking have increased customer service, satisfaction but reduced costs in the Banking sector of Bangladesh

    University essay from Blekinge Tekniska Högskola/Sektionen för management

    Author : Abu Noman Sohel Rana; [2013]
    Keywords : Online banking; customer service;

    Abstract : The study has discussed a broad issue regarding technology driven banking. In addition, it has focused whether technology driven banking have increased customer service, satisfaction and reduced costs. Actually, Bangladesh is a third world developing country, fighting to improve their economy. Banking sector is not completely modern. READ MORE

  4. 18. TO STANDARDIZE OR TO ADAPT: A WEBSITE’S DILEMMA IN THE CONTEXT OF ONLINE CUSTOMER SATISFACTION : A Comparative Study of Unilever & Adhuli Website’s in the Bangladeshi Market

    University essay from Akademin för ekonomi, samhälle och teknik

    Author : Md Nazmul Hasan; Gul Hakeem; [2013]
    Keywords : Management; IT; IT management; Customer satisfaction; Customer Relationship; Consumer Behavior; Optimization;

    Abstract : The student thesis deals with standardization and adaptation of a company’s website in the enhancement of customers’ online satisfaction in the case of Unilever Bangladesh & Adhuli. The aim of the study is to carry out a comparative study between Unilever’s Bangladesh website and Adhuli’s website and through comparing and contrasting, identify the level of adaptation and standardization that effects customer online satisfaction in a positive manner. READ MORE

  5. 19. The Toyota Production System (TPS) : ett verktyg för att skapa effektiv och lönsam produktion

    University essay from SLU/Dept. of Economics

    Author : Carl Johan Fries; [2012]
    Keywords : Effektivisering; Lean; Process; Production; System; Toyota; TPS;

    Abstract : Many companies are currently working to optimize and streamline their processes and production lines to achieve higher profitability. In increasingly competitive markets, companies are working to find solutions to increase the value of their production with such a small use of resources as possible. READ MORE

  6. 20. Cost Performance Measurements : Evaluation of Recent Models and Methodologies Used In Logistics Activities

    University essay from KTH/Industriell ekonomi och organisation (Inst.)

    Author : Samuel Siddique; [2012]
    Keywords : Cost Measurements; Logstics; KPI;

    Abstract : Det är inte bara produkter och tjänster som konkurrerar med varandra, utan även försörjningskedjor i stor utsträckning. I ett företags omvärld sker det ständiga förändringar som sätter hög press på att kunna leverera produkter och tjänster i enlighet med evigt föränderliga marknader som företaget verkar inom. READ MORE