Essays about: "Effective customer s satisfaction"

Showing result 21 - 25 of 30 essays containing the words Effective customer s satisfaction.

1. 21. Applying lean philosophy to the redesign of service delivery process : A case study in the telecommunication industry

   University essay from KTH/Industriell ekonomi och organisation (Inst.)

   Author : yue zhu; [2012]
   Keywords : Lean; service process; value; waste; VSM; Optimization Focus Matrix;

   Abstract : Lean is an umbrella term for a powerful combination of techniques to maximize customer value by minimizing waste and achieving continuous flow through a sustainable culture of continuous improvement. The term ―lean is used in the U.S. for what was originally created as the "Toyota Production System" by the Japanese carmaker. READ MORE

3. 22. Improve project management by using Six Sigma tools : An empirical study in Siemens Industrial Turbomachinary

   University essay from Kvalitetsteknik

   Author : Yang Lin; Feng Guannan; [2012]
   Keywords : Six Sigma; project management; QFD; FMEA; SIPOC;

   Abstract : Traditional project management has been implemented by most of the companies in today’s business world in order to monitor and control the projects (Tonnquist, 2008). Project management techniques have been proven for decades and its performance has been maximized (Heldman, 2011). We think that the PM techniques have gradually reached its limits. READ MORE

4. 23. Customer satisfaction in E-Commerce : A case study of China and Bangladesh

   University essay from Institutionen för ekonomi och it

   Author : Habibur Rahman; Han Lili; [2011]
   Keywords : E-commerce; E-commerce Customer Satisfaction;

   Abstract : As information technology and the popularity of Internet technology and in-depth applications, e-commerce is at unprecedented pace. People become more and more the focus of attention. At present, relatively fast development of e-commerce activities are online sales, online promotions, and online services. READ MORE

5. 24. Breaking Uncertainties for Product Offerings : "A Holistic Framework of Uncertainty Management for Planning, Designing and Developing PSS (Product/Service System) "

   University essay from Linköpings universitet/Projekt, innovationer och entreprenörskap

   Author : Allan Ashok Kumar; Giang Chau Trinh; [2011]
   Keywords : PSS; Product; Service; Risk; Uncertainty; Opportunity; Framework;

   Abstract : In the last decade, PSS (Product/ Service System) emerged as a new effective business model in helping manufacturers increase significantly productivity and customer’s satisfaction, whist minimizing environmental impact. PSS contributes drastically to the development of an innovative transaction trend, in which rather than just providing physical products separately, industrial Companies are more focusing on integrated service offers and customer’s need fulfillment. READ MORE

6. 25. Software People and Software Quality : A qualitative, exploratory research on how workforce management can enhance the product quality in software companies

   University essay from JTH, Data- och elektroteknik

   Author : Elena Sortino; [2011]
   Keywords : software quality; people management;

   Abstract : The aim of this work is to investigate how to address the management of individuals in a software company to positively affect the quality of the software product. The basic idea is that the better people are managed, the better is the quality of the product and, consequently, the more the customer is satisfied. READ MORE