Essays about: "Julie Walter-Malcurat"

Found 1 essay containing the words Julie Walter-Malcurat.

  1. 1. Online customer experience in service settings : Analysing the customer expectations gap: a focus on the food delivery sector

    University essay from Jönköping University/Internationella Handelshögskolan

    Author : Ines Poncin; Julie Walter-Malcurat; [2021]
    Keywords : Customer experience; Customer Expectations Gap; Online Food Service;

    Abstract : Background: As the result of the constant business evolution and in addition to the 2020 worldwide sanitary crisis, online services demand has significantly increased. Shifting from a physical-based customer experience to an online customer-focused service providing. READ MORE