Essays about: "Service quality construct"

Showing result 1 - 5 of 23 essays containing the words Service quality construct.

  1. 1. Drivers of Negative Customer Engagement : A quantitative study testing a model of negative customer engagement and its proposed antecedents

    University essay from Linnéuniversitetet/Institutionen för marknadsföring (MF)

    Author : Månsson Ludwig; Hempel Ossian; [2022]
    Keywords : Perceived justice; Customer engagement; Negative customer engagement; Negative disconfirmation; Cognitive appraisal theory;

    Abstract : Abstract Purpose - The purpose of this study is to extend the current understanding of NCE and its antecedents. Design/methodology/approach - A deductive approach was used to confirm the proposed model of NCE using structural equation modeling. READ MORE

  3. 2. Type of online sales channel as a determinant of consumers’ perception of its e-service quality : An experimental study of Generation Y on the e-commerce market

    University essay from Jönköping University/Internationella Handelshögskolan

    Author : Agnieszka Maria Kozakiewicz; Lisa Lienstromberg; [2022]
    Keywords : e-commerce; e-service quality; online sales channels; consumer behaviour;

    Abstract : With the growing popularity of e-commerce, this market has become highly competitive, prompting companies to develop an appropriate strategy. As it turned out, focusing on e-service quality is the key and most competitive strategy in this market. READ MORE

  4. 3. Requirements & Enabled Improvements Related to the Implementation of Advanced Preventive Maintenance Methods

    University essay from Lunds universitet/Produktionsekonomi

    Author : Edvard Carlsson; Simon Palmhager; [2021]
    Keywords : Predictive Maintenance; Internet of Things; Service Delivery; Preventive Maintenance; Cycle-based Maintenance; Condition-based Maintenance; Predictive Modelling; IoT-Centric Business Model; Technology and Engineering;

    Abstract : Currently well established technology-based manufacturing companies with a service business provides their markets with innovative and reliable products. Despite this, these companies often find their service delivery process to be inefficient, due to its time-based nature. READ MORE

  5. 4. The Digitalisation of Maserhallen Aqua Nova : Obstacles and Pathways

    University essay from Högskolan Dalarna/Institutionen för information och teknik

    Author : Kevin Moberg Delgado; Oisezobor Omonhinmin; [2021]
    Keywords : Electronic Business; Business Infrastructure; Strategies; Framework; Digital Transformation;

    Abstract : Background Digitalisation is transforming our society in several ways, bringing sev-eral new opportunities and challenges. It changes how organisations in-teract with their customers and generally has a positive effect on reve-nue. Maserhallen AB is a wholly-owned subsidiary of Borlänge municipality and wants to grow as an organisation. READ MORE

  6. 5. A case study in consolidating the loss structure of different manufacturing sectors under lean context

    University essay from Lunds universitet/Produktionsekonomi

    Author : Hua Tong; Thi Minh Trang Dao; [2020]
    Keywords : Lean Manufacturing; Loss Deployment; Loss Structure; World Class Manufacturing WCM ; Technology and Engineering;

    Abstract : In the light of lean methodology, World Class Manufacturing requires continuous improvement in analyzing the losses to eliminate the wasteful resources and to boost the overall productivity. However, the standardized loss structure should be well-balanced to be general enough to cover the whole manufacturing procedure while being specific enough to point out the real issues happening for further improvement. READ MORE