Essays about: "customer experience management"

Showing result 11 - 15 of 208 essays containing the words customer experience management.

1. 11. Test Strategy for New Product Development : Specific actions to enhance overall test strategy at ABB Robotics

   University essay from KTH/Produktionsutveckling

   Author : Ashraf Valizada; Davide Lorenzo Astolfi; [2023]
   Keywords : Test strategy; new product development test processes; test organization; advanced testing tools; robotics;

   Abstract : Testing is a crucial process for organizations to identify any defects, ensure high-quality standards, enhance customer experience, mitigate risks, and comply with regulations. With proactive identification and resolution of problems, efficient testing saves time, money, and effort, ultimately contributing to the organization's overall success. READ MORE

3. 12. Product Structures with Attribute Management for future PLM systems : A study for Ericsson BOM Management

   University essay from KTH/Skolan för industriell teknik och management (ITM)

   Author : PAWAN RAJ SINGH; [2023]
   Keywords : PLM; BOM; PRIM; 3DX; Attribute; Widget; Product Structure; WoW; OOTB; PLM; BOM; PRIM; 3DX; Attribute; Widget; Product Structure; WoW; OOTB;

   Abstract : Information Management in the database system for the Product Development process demands continuous evolution and digital transformation investigations with the PLM systems to explore the latest functionalities. Ericsson today has a main frame PDM system PRIM with various connected sub-systems to store the Product related data which serves limited functionality and does not fully track the complete lifecycle in the IT system landscape. READ MORE

4. 13. The effects of servicescape on customer satisfaction and possible implications on customer retention within movie theater industry

   University essay from Mälardalens universitet/Akademin för ekonomi, samhälle och teknik

   Author : Fareed Ahmedi; Mustafa Al Salhi; Felix Huynh; [2023]
   Keywords : SF Bio; Movie theaters; Cinema; Leisure Service; Servicescape; Strategic Roles of Servicescape; Three Dimensions of Servicescape; Five Servicescape Factors;

   Abstract : Research questions: How does the servicescape in movie theaters, with a particular focus on SF Bio Västerås, influence customer satisfaction and retention, and what are the perceived quality and challenges associated with its implementation? Purpose: The purpose of this study is to explore how movie theaters, such as SF Bio Västerås, use servicescape to influence customer service experience. The study aims to investigate the customers' perceived quality of movie theater servicescape and its impact on customer satisfaction and retention. READ MORE

5. 14. Tacit Knowledge Transfer in Agile Software Development

   University essay from Blekinge Tekniska Högskola/Institutionen för programvaruteknik

   Author : Preetham Raj Goud Gundlapally; Prerana Rao Mechineni; [2023]
   Keywords : Tacit knowledge; Agile software development; challenges; mechanism.;

   Abstract : Background. Software companies make frequent development in their software products to improve their quality. Agile software development (ASD) helps in the rapid delivery of the software product with consistent quality to the customer. READ MORE

6. 15. The Impact of Gamification on User Engagement in a Secondhand E-commerce platform

   University essay from Linköpings universitet/Institutionen för datavetenskap

   Author : Yen Dinh; Maya Fogelberg; [2023]
   Keywords : Gamification; secondhand e-commerce; game elements;

   Abstract : Using game elements in a non-game context, called gamification, has grown popular recently and can be seen in education, health, and on e-commerce websites. In this thesis, the use of game elements, specifically badges is evaluated on a secondhand website. READ MORE