Essays about: "customer relationship management in telecommunication industry"

Showing result 6 - 8 of 8 essays containing the words customer relationship management in telecommunication industry.

  1. 6. Loyalty Enhancing Communication for Telecom Customer Relationships : A Qualitative Study of Telecom Customers

    University essay from Avdelningen för företagsekonomi

    Author : Salman Ahmad Awan; Muzafar Said; [2011]
    Keywords : Marketing; Management; Customer Relationship; Telecom;

    Abstract : The telecommunication business has been transformed in Sweden through the past few years. Previously telecom industry was under monopoly which has now been converted into more competitive market in which more competitors have entered and offering various alternatives of different kinds of services. READ MORE

  3. 7. Crucial Factors in Customer Relationship Management : A Chinese Perspective of the Telecommunication Industry

    University essay from Sektionen för ekonomi och teknik (SET)

    Author : Yan Song; Bin Wei; [2011]
    Keywords : Customer Relationship Management; CRM; CRM system; Chinese CRM system; important factors in CRM system; improvements for CRM system;

    Abstract : Customer Relationship Management (CRM) which focuses on the relationship with customers has become more and more important in business management. CRM is a managerial system based on technological applications which can help companies to get competitive advantages. READ MORE

  4. 8. Developing Motivational and Coaching Skills in Telecom Companies. A comparative study between Batelco and Zain, Bahrain

    University essay from Blekinge Tekniska Högskola/Sektionen för management

    Author : Sayed Mohamed J E Kadhem; [2009]
    Keywords : Motivation; Coaching; telecom organisaitons ;

    Abstract : Over the last 20 years, the telecommunication industry has grown rapidly and has become one of the major business markets in the Kingdom of Bahrain. Today it can be considered as the fastest growing segment of trade and business development in the country. READ MORE