Essays about: "customer services and human resources"

Showing result 1 - 5 of 9 essays containing the words customer services and human resources.

  1. 1. Challenges of start-ups developing circular business models

    University essay from Linköpings universitet/Industriell miljöteknik

    Author : Niraj Kumar Sontha; Natasia Angel Setiawan Tjutju; [2021]
    Keywords : ;

    Abstract : There is an increasing interest towards the subject of circular start-ups (CSUs), which are start-ups developing circular business models (CBMs). As start-ups, these CSUs encounters common challenges due to being a start-up while simultaneously encountering the challenges of implementing CBMs. READ MORE

  3. 2. The Role of Frontline Employees in the Innovation Process

    University essay from Lunds universitet/Företagsekonomiska institutionen

    Author : David Jordacijevic; Lenka Vrecková; [2020]
    Keywords : Innovation Management and Enablement; Employee-Driven Innovation EDI ; Frontline Employee Innovation; Innovation Processes; Innovation Roles; Innovation Opportunities and Encouragement; Financial Services Sector; Business and Economics;

    Abstract : Innovation enablement is of growing importance in order to stay competitive in the financial services sector. Although frontline employees are considered to be valuable innovators, the research about their involvement in the innovation process is still in its infancy. READ MORE

  4. 3. Achieving front-line employee’s satisfaction through Internal marketing in service organizations; A case of SEB bank.

    University essay from Mälardalens högskola/Akademin för ekonomi, samhälle och teknik

    Author : David Malmberg; Kenan Bouzo; Mohammed Al-aqel; [2014]
    Keywords : Internal Marketing; Internal Marketing Mix; Human Resource; Service Organization; Internal Customers; Internal Service; Service marketing; Front-line employees;

    Abstract : Problem definition: In service organizations, front-line employees are considered to be the primary element when providing the organization’s services as they interact directly with customers and influence their perception of service quality. In other words, if the front-line employees are satisfied they will deliver the organization’s services in the best way which will directly lead to customer satisfaction. READ MORE

  5. 4. The Preferred Treatment of the Fixed Establishment in the European VAT

    University essay from Lunds universitet/Institutionen för handelsrätt

    Author : Rasa Mikutiene; [2014]
    Keywords : taxation; services; reverse charge; place of supply; VAT; fixed establishment; tax; VAT grouping; internal supply; Law and Political Science;

    Abstract : The concept of the FE is relevant in the EU VAT from the two main perspectives as regards the cross-border supplies of services: entitlement of the MS to tax the supply and distribution of VAT accounting obligations between the supplier and the customer. This influences VAT burden and cash flows of both the parties to the supply and the state in which the supply is subject to VAT. READ MORE

  6. 5. An investigation of resources and competencies in rural retailers

    University essay from Institutionen för marknadsföring (MF)

    Author : Henric Gustavsson; Sofia Kokaćka; Sophia Lavasani; [2013]
    Keywords : resources; competencies; corporate entrepreneurship in SMEs; marketing in SMEs; services in SMEs; human capital in SMEs; social capital in SMEs.;

    Abstract : The last decades has demonstrated a decline in rural trade and an extensive closure of rural stores. As rural stores not only provide rural inhabitants with important service functions and groceries but also constitutes as the basis for a vivid countryside, it is of importance to preserve and develop these. READ MORE