Essays about: "ticket"

Showing result 1 - 5 of 80 essays containing the word ticket.

1. 1. Creating a Dependency Management DevBot to Improve DeveloperWorkflows

   University essay from Göteborgs universitet/Institutionen för data- och informationsteknik

   Author : Michalis Kaili; Fredrik Ullman; [2023-12-04]
   Keywords : Development Bot; Design Science Research; DevBot Frameworks;

   Abstract : Software Development Bots (DevBots) are automated tools that handle tasks in a software development setting, often used to simplify daily routines. Research within the field evaluates the use of DevBots but most focus on hard quantitative metrics (commits and pull requests) and only a few qualitative metrics such as how satisfied the developer is with the new DevBot and what frameworks could be used to build it. READ MORE

3. 2. Analysis of setups and investment processes within university affiliated venture capitals : A descriptive multi-case study

   University essay from KTH/Skolan för industriell teknik och management (ITM)

   Author : Andreas Schuler; Hannes Rannversson; [2023]
   Keywords : Venture Capital; University-affiliated venture capital; Investments;

   Abstract : With the increasing importance of the third mission of universities, namely the commercialisation of science and research, universities have established various mechanisms such as technology transfer offices, business incubators and more. Since many investors tend not to invest in university spin-offs and start-ups due to the risk associated with their early stage, universities have established their own investment units, referred to as university-affiliated venture capital, to provide funding for university spin-offs and start-ups. READ MORE

4. 3. Prediction Models for TV Case Resolution Times with Machine Learning

   University essay from KTH/Skolan för elektroteknik och datavetenskap (EECS)

   Author : Borja Javierre I Moyano; [2023]
   Keywords : Datasets; Machine Learning ML ; Prediction; Resolution Time RT ; Solve Time; TV Cases; Trouble Tickets TT ; Customer-Related Trouble Tickets Resolution Time; CRM system; BI system; Telecommunications; Dataset; Machine Learning ML ; Prediction; Resolution Time; Solve Time; TV Cases; Trouble Tickets TT ; Kundrelaterade problem Tickets Resolution tid; CRM-system; BI-system; Telekommunikationer.;

   Abstract : TV distribution and stream content delivery of video over the Internet, since is made up of complex networks including Content Delivery Networks (CDNs), cables and end-point user devices, that is very prone to issues appearing in different levels of the network ending up affecting the final customer’s TV services. When a problem affects the customer, and this prevents from having a proper TV delivery service in devices used for stream purposes, the issue is reported through a call, a TV case is opened and the company’s customer handling agents start supervising it to solve the problem as soon as possible. READ MORE

5. 4. Improving customer support efficiency through decision support powered by machine learning

   University essay from Linköpings universitet/Programvara och system

   Author : Simon Boman; [2023]
   Keywords : Machine Learning; AI; NLP; Natural Language Processing; GPT-3; GPT-4; Recommendation System; Decision Support; Semantic Textual Similarity; Text Similarity; Customer Support Tickets; Case Study; Customer Support Efficiency; Healthcare; Medical Technology;

   Abstract : More and more aspects of today’s healthcare are becoming integrated with medical technology and dependent on medical IT systems, which consequently puts stricter re-quirements on the companies delivering these solutions. As a result, companies delivering medical technology solutions need to spend a lot of resources maintaining high-quality, responsive customer support. READ MORE

6. 5. Cloud Computing Pricing and Deployment Efforts : Navigating Cloud Computing Pricing and Deployment Efforts: Exploring the Public-Private Landscape

   University essay from KTH/Skolan för elektroteknik och datavetenskap (EECS)

   Author : Casper Kristiansson; Fredrik Lundström; [2023]
   Keywords : Cloud computing; Private cloud; Public cloud; Cloud computing services; Cost-effectiveness; Implementation effort; Google GCP; Microsoft Azure; Amazon AWS; Pricing models; Cloud adoption; Cloud cost management; Cloud migration; Instance computing; Serverless computing; Data storage; Molntjänster; Privat moln; Offentligt moln; Kostnadsjämförelse; Kostnadseffektivitet; Google GCP; Microsoft Azure; Amazon AWS; Molninförande; Molnkostnadshantering; Molnmigration; Instance computing; Serverless computing; Dataförvaring;

   Abstract : The expanding adoption of cloud computing services by businesses has transformed IT infrastructure and data management in the computing space. Cloud computing offers advantages such as availability, scalability, and cost-effectiveness, making it a favored choice for businesses of all sizes. READ MORE