A colorful department isn't always good: improvements at Novaprint.

Abstract: Today, the competition between companies are very strong and fighted. In particular, small-medium size companies (SMEs) need to upgrade continuously in order to be in line with new technologies and new strategies that tends to develop companies in terms of productivity and quality. SMEs need, indeed, to be always competitive in a changeable market and to achieve competitive advantage through implementation of new technologies and theoretical methods or techniques. The implementation of those methods leads the company to increase its level of productivity and quality in order to achieve a competitive place within the market. The Gunasekaran framework is a tool which is useful in order to achieve a higher level of productivity and quality within a SME. This framework was studied and analyzed in order to be applied in a real life situation. This research focuses on the application of the same framework in a Mexican small company with the aim to develop and increase the level of productivity and quality of one department. Within the application of this framework, were applied the main concepts explained by the same Gunasekaran and they were analyzed in order to understand if a possible application could be useful to achieve success within the department.