Digitizing the Document Management Process : Challenges and Opportunities

Abstract: Date: 2023-06-04 Level: Master Thesis in Industrial Engineering & Management and Master Thesis in Product- & Process Development, 30 ECTS Institution: School of Innovation, Design and Engineering & School of Innovation, Design and Technology, Mälardalen University Authors: Sora Al-Azawi Pascal Nahayo 1999-12-16 1991-04-03 Title: Digitizing the Document Management Process: Challenges and Opportunities Supervisor (University): Catarina Bojesson, Mälardalen University Supervisor (Company): Sofia Lillback, Stora Enso Fors AB Keywords: BPM, Value, Value Creation, Digitalization, Sustainability, Security, Cybersecurity Research Question: What potential challenges and opportunities should be considered to optimize the value when adopting digital alternatives to the Bill of Lading (B/L) in the manufacturing sector? Purpose: The purpose of this study is to explore the potential value of digitizing the document management process in the manufacturing sector while enhancing sustainability and ensuring security and privacy. Specifically, the study aims to evaluate the value of adopting digital alternatives to the B/L. Method: The report adopted an inductive approach and employed a case study research design. The theoretical framework was based on data derived from scientific articles and books. The empirical findings were based on data generated through a qualitative approach, consisting of an introductory presentation and interviews to answer the research question. Conclusion: The conclusion of this report highlights several potential challenges and opportunities to consider when opting for digitizing the B/L to enhance its value potential in the manufacturing sector. The primary challenge identified was protecting sensitive data from unauthorized access, which can be effectively addressed using blockchain technology as a security measure. Additionally, the primary opportunity acknowledged was the possibility of reducing the environmental impact typically associated with traditional document management processes.