Knowledge management in virtual teams: a multiple-case study of Deloitte and Touche, KPMG and Öhrlings PWC

University essay from Luleå/Industriell ekonomi och samhällsvetenskap

Author: Anders Berglund; Noel Hayek; [2003]

Keywords: Knowledge Management; Virtual Teams; Learning Organizations; Data; Information; Knowledge; Intelligent agents; Intellectual resources; Strategy; Sense making; Database; Learning; Education; Technology; Communication; Interaction; Sharing; Trust; ICT; KM;

Abstract: The purpose of this thesis is to gain a better understanding of how
organizations with entirely knowledge-based services are using Knowledge
Management (KM) in virtual teams. Our research explores, describes and
begins to explain how knowledge is managed, how KM strategies are used and
what the critical success factors in virtual teams are. In our quest for
answers, we have conducted a multiple-case study with three companies. Our
findings show that managing KM in virtual teams depends on both internal and
external knowledge sharing and interaction. The findings concerning the KM
strategy indicated that organizations should appoint a specified position
for handling the knowledge flow. Finally, the critical success factors in
virtual teams showed strong influence from stress related levels together
with the ability to allow internal and external knowledge sharing.

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