Essays about: "BANKING QUALITY"

Showing result 21 - 25 of 72 essays containing the words BANKING QUALITY.

  1. 21. Communicating Banking Values Through Interactions- Investigating the communicative functions of interaction attributes within the banking sector

    University essay from Malmö universitet/Fakulteten för kultur och samhälle (KS)

    Author : Johanne Amble Radford; [2018]
    Keywords : Interaction attributes; Interaction design;

    Abstract : The present study explores the use of interactions for a communicative purpose, when it comes to communicate banking brand values through a website. By establishing important banking values, trust, sincerity and transparency this study investigates how interaction can be used to communicate those values, through the theory of interaction attributes. READ MORE

  3. 22. Artificial Intelligence in Customer Service : A Study on Customers' Perceptions regarding IVR Services in the Banking Industry

    University essay from Linnéuniversitetet/Institutionen för marknadsföring (MF)

    Author : Emil Åberg; Yeshodeep Khati; [2018]
    Keywords : IVR; AI; Customer Service; Banking; Customer Satisfaction; Wait time; TAM; Technology Acceptance Model; Sweden;

    Abstract : Title: Artificial Intelligence in Customer Interactions: A Study on Customers' Perceptionsregarding IVR Services in the Banking Industry Purpose: The purpose of this paper was to explore consumer perspectives on automated IVRcustomer services. Design/methodology/approach: This research paper was conducted qualitatively, where theresearchers developed a framework and a suggested model based on existing research andcollected primary data from eight interviews with open-ended questions. READ MORE

  4. 23. The Adverse Side-Effects of Negative Interest Rate Policies on Banking Stability

    University essay from Lunds universitet/Nationalekonomiska institutionen

    Author : Adam Szvoboda; Dung Tran Tuan; [2018]
    Keywords : Banking stability; Negative Interest Rate Policy NIRP ; Financial Soundness Indicators FSIs ; Panel Regression; Business and Economics;

    Abstract : The purpose of this paper is to investigate banking stability in countries where Negative Interest Rate Policies (NIRPs) are implemented, then study this stability by examining the relationships between policy interest rates and indicators of not only banking profitability but also capital adequacy, asset quality, and liquidity. The dataset used are the Financial Soundness Indicators (FSIs) collected by the IMF, which are mainly used for measuring the economic stability among countries. READ MORE

  5. 24. Mobile Money Adoption in East Africa: A cross-country study of best- and least-performing countries

    University essay from Lunds universitet/Ekonomisk-historiska institutionen

    Author : Karoline Jensen Alnes; [2017]
    Keywords : Mobile Money; Small and Medium Enterprises; East Africa; Zambia; Adoption and Diffusion; Business and Economics;

    Abstract : Mobile money is a digital financial innovation enabling electronic payments and transfers through mobile phones. It has proven to be a convenient, safe and cheap way for money exchange in developing countries where access to traditional banking services is limited. READ MORE

  6. 25. Internet banking app quality compared to other utilitarian apps

    University essay from Högskolan i Halmstad/Akademin för ekonomi, teknik och naturvetenskap

    Author : Malin Karlsson; [2017]
    Keywords : ;

    Abstract : .... READ MORE