Essays about: "BANKING QUALITY"

Showing result 6 - 10 of 72 essays containing the words BANKING QUALITY.

  1. 6. Do you mind talking to a chatbot? : A quantitative study about how chatbots affect the digital customer experience within Swedish banks. 

    University essay from Linnéuniversitetet/Institutionen för marknadsföring (MF)

    Author : Anna Hultman; Mikaela Zarki; [2021]
    Keywords : Artificial Intelligence; Chatbot; Swedish Banking Sector; Technical Quality; Technical Service Quality; Customer Experience; Customer Satisfaction.;

    Abstract : This bachelor's degree thesis aims to increase the understanding of how chatbots affect the digital customer experience within Swedish banks. Furthermore, this study examines how bank chatbot's technical quality affects the digital customer experience. READ MORE

  3. 7. THE MARKET'S REACTION TO THE BASEL IV ANNOUNCEMENT

    University essay from Göteborgs universitet/Graduate School

    Author : Sofie Björk; Erika Venäläinen; [2020-07-07]
    Keywords : Capital Requirements; Basel; Banking Performance; Event Study; JEL Classifications; G14; G21; G28; G32;

    Abstract : Stricter capital requirement for banks is one of the key measures to make the banking system more resilient and eventually counteract financial crises. Established by the Basel Committee on Banking Supervision (BCBS) since 1988, the Basel Accords are a series of regulatory acts of bank capital requirements. READ MORE

  4. 8. Materiality in the context of Sustainability

    University essay from Göteborgs universitet/Graduate School

    Author : Emem Simon Inyangudom; [2020-07-01]
    Keywords : Sustainability; Materiality; Materiality assessment; Sustainability reporting; GRI; IFRS; IR; EU Directive; Stakeholders; Materiality marix; Materiality analysis;

    Abstract : Aim: This research aims to study the idea of materiality by examining how Swedish companies assess and report materiality in their sustainability reports. The research, therefore, sheds light on how materiality is being interpreted by companies in their sustainability reports and its potential to increase stakeholder accountability. READ MORE

  5. 9. A study of Pseudo-tested Methods in an Android Continuous Integration Environment

    University essay from KTH/Skolan för elektroteknik och datavetenskap (EECS)

    Author : John Kvarnefalk; [2020]
    Keywords : ;

    Abstract : As mobile devices become more capable and mobile adaption grows across the world, the complexity of mobile applications increases. For example, mobile applications let consumers view their banking details and legitimize themselves. With mobile applications serving these crucial functions, the need for quality and robustness increases. READ MORE

  6. 10. COUNTING CARROTS... : A quantitative cross-section study on the distribution of motivation incentives in Central Stockholm's banks according to bank-employees

    University essay from Södertörns högskola/Nationalekonomi

    Author : Frank B. Francisson; [2020]
    Keywords : Motivation incentives; Incentives variability; Bank-employees; Employee benefits; Human resource management HRM ; Financial corporations or firms;

    Abstract : Counting Carrots… as this cross-section study is entitled studied the distribution of motivation incentives in Central Stockholm’s banking sector and if it varied for different groups of bank-employees, according to bank-employees. This variation in the distribution of employee benefits was examined quantitatively in accordance to three explanatory variables: 1 – Job position, 2 – Bank size and 3 – the Gender of respondents. READ MORE