Essays about: "CUSTOMER SATISFACTION in construction"

Showing result 1 - 5 of 17 essays containing the words CUSTOMER SATISFACTION in construction.

  1. 1. Smart components : Creating a competitive edge through smart connected drive train on mining machines

    University essay from KTH/Skolan för industriell teknik och management (ITM)

    Author : KAJOL SINGH; [2021]
    Keywords : Drivetrain; downtime; sensor system; operating data; planned maintenance; spare parts inventory; Drivlina; stillestånd; givarsystem; driftsdata; planerat underhåll; reservdelsinventering;

    Abstract : Major drivetrain components of the Epiroc machines like axles, gearboxes, transmission, torqueconverter, clutch, and bearings are critical components which are focused upon in this thesis. Failure of these major component results in breakdown of the vehicle and if early fault detection is not existing, then this causes engineers and technicians to spend a substantial amount of time to identify the root cause of the failure. READ MORE

  2. 2. Incentive models to improve the installation service of solar panels - a Case Study at E.ON New Solutions

    University essay from Lunds universitet/Teknisk logistik

    Author : Beata Gynnerstedt; Anneli Håkansson; [2021]
    Keywords : Incentive model; buyer-supplier-customer service triad; service contracting; incentives in contracts; Technology and Engineering;

    Abstract : Background The importance of services is increasing, and companies need well-developed service contracts to ensure the service providers perform at a satisfying level. In contracts, performance-dependent rewards (incentives) can be used to stimulate the agent to act desirably. This master thesis focuses on E. READ MORE

  3. 3. The road towards the flawless residence : A case study in process- and quality management

    University essay from KTH/Byggteknik och design

    Author : Conny Andersson; David Björk; [2021]
    Keywords : Experience feedback; Process control; CSI; Customer Satisfaction Index; Continuous improvement; Quality control.; Erfarenhetsåterföring; processarbete; kvalitetsstyrning; NKI; förbättringsarbete.;

    Abstract : This study was initiated to examine whether processes of the construction company JM ABare followed and how they can be streamlined, if the targeted goals are reached, and whenand why prescribed routines are abandoned. The study was carried out through onlinequalitative interviews with supervisors at nine examined construction projects, and withofficials within the JM AB organization. READ MORE

  4. 4. Inventory Management: A case study at Volvo Construction Equipment

    University essay from Mälardalens högskola/Akademin för innovation, design och teknik

    Author : Parth Jwala; [2020]
    Keywords : buffer management; lean inventory; inventory management; the theory of constraints; continuous improvement;

    Abstract : • Introduction In today’s world, manufacturing companies are keen to adopt lean methodologies to sustain an everchanging market. One way companies grow their business is by increasing customer satisfaction, customization and running the business in the optimal scenario. READ MORE

  5. 5. Performance management systems in customer service

    University essay from KTH/Skolan för industriell teknik och management (ITM)

    Author : Marcus Grass; [2019]
    Keywords : Performance management; human resource management;

    Abstract : When management sets performance goals the expectation is that employees should strive to reach them, they are used to drive motivation and increase performance. However, the task of instituting performance goals should not be taken lightly. The goals need to fair, measurable, and accepted by the employees who are to adopt them. READ MORE