Essays about: "Employee Empowerment in hotels"

Found 3 essays containing the words Employee Empowerment in hotels.

  1. 1. Empowerment, Contextual Performance & Job Satisfaction -      A Case Study of the Scandic Hotels in Jönköping -

    University essay from IHH, Företagsekonomi; IHH, EMM (Entrepreneurskap, Marknadsföring, Management)

    Author : Sandra Alibegovic; Andrew Hawkins; Mitesh Parmar; [2009]
    Keywords : Job Satisfaction; Employee Empowerment; Contextual Performance; Hotel Service Industry; Scandic Hotels;

    Abstract : Purpose: The purpose of this study was to examine the relationship between job satisfaction among hotel employees as well as the relationship between employee empowerment and contextual performance behaviours. Background: Most managers and scholars emphasize that an organization’s most important tool for gaining a competitive advantage is its people and; in order for the firm to attain success employees must be involved and active. READ MORE

  3. 2. The Relevance of Coaching for Front Line Receptionists in the Hotel Industry -A study of Scandic Rubinen

    University essay from Göteborgs universitet/Graduate Business School

    Author : Liselott Stener; [2007-07-19T13:42:34Z]
    Keywords : empowerment; service guarantee; service quality; motivation; leadership; coaching;

    Abstract : In hotel organisations, managers use the yearly employee appraisals to give feedback and discuss the goals for future years with their employees. But, is this actually enough? Personnel development should occur on a continuous basis, and the employee appraisals can thus be connected to an overall coaching plan. READ MORE

  4. 3. Semco & Freys : A multiple-case study of workplace democracy

    University essay from Institutionen för ekonomi och företagande

    Author : Mary Petersson; Anna Spängs; [2006]
    Keywords : workplace democracy; empowerment; participation; involvement;

    Abstract : This case study aims to find out what characterizes the Brazilian company Semco and the Swedish company Freys hotels as private owned democratic companies, and whether the mechanisms used to apply and carry on the democratic process are sufficient or not to truly make the workplaces democratic. The way this study is conducted, is by analyzing the definition of workplace democracy and its managerial approaches. READ MORE