Essays about: "Employees-Customers communication"

Found 2 essays containing the words Employees-Customers communication.

1. 1. The impact of stakeholders’ influence on transparency of sustainability report in Sweden within the GRI framework : A quantitative study

   University essay from Umeå universitet/Företagsekonomi

   Author : Joan Genoud; Céline Vignau; [2017]
   Keywords : Corporate Social Responsibility; Global Reporting Initiative; Organisation Stakeholders pressure; Sustainability Report; Transparency; ;

   Abstract : For the last two decades, Corporate Social Responsibility (CSR) has gained more and more attention since organisations have realised that their long-term success is increasingly depending on social and environmental contributions. In reaction to pressure expressed by stakeholders, entities are trying to meet the interest of internal and external stakeholders by issuing a large proportion of sustainability information in documents called sustainability reports. READ MORE

3. 2. Employees’ Perception of the Role of Communication with Customers in Service Encounters

   University essay from IT-universitetet i Göteborg/Tillämpad informationsteknologi

   Author : Anh Hoang; [2011-09-08]
   Keywords : Communication; Organizational Communication; Customers service communication; Employees-Customers communication; Interpersonal communication; Emotional labor; Feedback;

   Abstract : Communication is one of the most important perspectives in service encounters. Communication is a connection between service employees and customers that could help them to interact, to understand and to establish relationships. In service organizational context, service representatives play a critical role in customer service communication. READ MORE