Essays about: "Gunnar Ingi Omarsson"

Found 1 essay containing the words Gunnar Ingi Omarsson.

  1. 1. Knowledge Management in an IT-Help Desk environment

    University essay from Institutionen för kommunikation och information

    Author : Gunnar Ingi Omarsson; [2010]
    Keywords : knowledge management; knowledge management systems; help desk;

    Abstract : The help desk serves as the first support level for solving IT problems but sometimes they have their own problems. These problems can be linked to the lack of access to the right knowledge which could be solved by implementing knowledge management so that agents have all the knowledge they need available to them when they need it. READ MORE